HomeMy WebLinkAboutA001 - Council Action Form dated October 27, 2026ITEM #:12
DATE:10-27-26
DEPT:POLICE
SUBJECT:BODY-WORN CAMERA REPLACEMENT FOR POLICE DEPARTMENT
COUNCIL ACTION FORM
BACKGROUND:
In 2018, The City Council approved the purchase of body-worn cameras (BWCs) for all sworn
police officers. The cameras were last replaced/updated in 2022 and continue to be a
vital tool for the police officers and the Ames community. The cameras were originally
made by WatchGuard, which is now part of Motorola Solutions, Inc.
The 2022 purchase included a 3-year no-fault warranty, and although the warranty has
expired, the officers have had minimal operational issues with the cameras until recently. The
cameras now need replacement as repairs are becoming more difficult to complete. As an
example, when a battery fails, the entire unit must be sent in at a cost of approximately $500
to service and replace. The expected life of the cameras is three to four years, which is
common for BWCs.
To maintain the continuity of the WatchGuard/Motorola BWC system, staff is proposing
a single-source purchase with Motorola. The State of Iowa has a cooperative purchase
agreement with Motorola for the purchase of the BWCs. With the assistance from Purchasing,
a proposal from Motorola for replacement BWCs was reviewed and staff determined it is
based on the best possible available pricing. Motorola offers a five-year agreement, which
includes device license and support. The contract total for 63 new V700 cameras,
including the five-year support, is $76,608. City policies require that a single source
purchase in this amount be approved by the City Council.
The five-year support includes a no-fault warranty for cameras. The warranty states that if any
of the cameras fail for any reason (including battery failure or damage from a dropped device),
Motorola will replace them at no cost during the five-year period.
Funding for this purchase is available in the current year ’s budget through the IT
computer replacement account. Funds have been set aside from the regular computer
replacement funds to cover the replacement costs of the BWCs. There is a balance of
$137,035 in the account to finance this purchase. The existing BWCs are not expected to
provide any salvage value, but staff will explore opportunities to offer them to other law
enforcement agencies.
ALTERNATIVES:
1. Approve a single source purchase to Motorola Solutions, Inc. in the amount of $76,608
for the purchase of 63 Body-Worn Cameras for the Police Department, including a five-
year service agreement.
2. Do not approve the purchase of body-worn cameras.
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CITY MANAGER'S RECOMMENDED ACTION:
Both the public and police officers have come to expect the use of body-worn cameras
by police officers. The current body-worn cameras are experiencing increased failures
and the cost to service them is approaching the replacement cost to purchase new
cameras with warranties. Therefore, it is the recommendation of the City Manager that the
City Council adopt Alternative No. 1, as described above.
ATTACHMENT(S):
QUOTE-3847310 AMES BWC-2.pdf
2
Billing Address:
AMES POLICE DEPT, CITY OF
515 CLARK AVE
AMES, IA 50010
US
Shipping Address:
AMES POLICE DEPT, CITY OF
515 CLARK AVE
AMES, IA 50010
US
Quote Date:10/05/2026
Expiration Date:12/04/2026
Quote Created By:
Michael Ruiz
Michael.Ruiz@
motorolasolutions.com
End Customer:
AMES POLICE DEPT, CITY OF
Contract: 36882 - NASPO MOBILE
VIDEO OK-MA-145-21-500 and State of
Iowa MA# 25022
Line
#
Item Number
Description
Qty
Term
List Price
Sale Price
Ext. Sale Price
V700
1
WGP02950A
BATT LIION IP67 4050T
63
$123.75
$0.00
$0.00
2
WGB-0876A
V700 BWC 1080P FN
READY W/REM BATT LM
63
$968.00
$774.40
$48,787.20
3
LSV07S03512A
ESSENTIAL SERVICE
W/ACC DMG AND ADV
REPLACEMENT - V700
63
5 YEARS
$552.00
$441.60
$27,820.80
Grand Total
$76,608.00(USD)
Notes:
● The Pricing Summary is a breakdown of costs and does not reflect the frequency at which you will be invoiced.
●
This quote contains items with approved price exceptions applied against them.
●
Unless otherwise noted, this quote excludes sales tax or other applicable taxes (such as Goods and ServicesTax, sales tax, Value Added Tax and other taxes of a similar nature). Any tax the customer is subject to will beadded to invoices.
●
Unless otherwise noted in this quote / order, installation of equipment is not included.
QUOTE-3847310V700 NASPO (63)
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800
Page 1
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V700 BODY-WORN CAMERA SOLUTION DESCRIPTION
The V700 body-worn camera captures clear video and audio of every encounter from the user’s perspective. Its
continuous-operation capabilities allow constant recording, helping the user to capture every detail of each
situation and create a reliable library of evidence for case building and review. The V700 can stream live video
and report real time GPS location through a built-in LTE modem, directly to the suite of CommandCentral
applications.
The V700 is easy to operate, with four control buttons. Its innate Record-After-the-Fact® (RATF) technology
enables the device to capture important video evidence that can be retrieved hours or days after an incident
occurs, even if a recording is not triggered by the user or sensor. With RATF, officers can prioritize response to
immediate threats versus manually activating their camera.
KEY FEATURES OF THE V700
Detachable Battery – The V700’s detachable battery allows officers to switch to a fully-charged battery if
their shift goes longer than expected. Since the battery charges without being attached to the V700, the
battery is kept fully charged in the dock ready for use. This feature is especially helpful for agencies that share
body-worn cameras with multiple officers.
Wireless Uploading – Recordings made by the V700 are uploaded to the agency’s evidence management
system via LTE or WiFi. This enables easy transfer of critical recordings to headquarters for immediate review
or long-term storage.
Real-time Location and Video Streaming – With built-in LTE connectivity, the V700 paired with
CommandCentral Aware will send location updates and stream live video to a dispatch center or Real Time
Crime Center (RTCC) giving the agency a complete and accurate view of their officers for better coordination
and quicker response times.
LTE Service Ready – The V700 is approved for use on Verizon and FirstNet networks in the U.S. and Bell
Mobility in Canada. The V700 will ship with a pre-installed SIM from both carriers, ready for service activation
upon arrival with a data plan that best suits the agency’s needs. LTE service activation would be on the
agency’s carrier account.
Data Encryption – The V700 uses FIPS-140-2 compliant encryption at-rest and in-transit. This ensures
recordings made by the agency’s officers are secure from unauthorized access.
Record-After-The-Fact® – Our patented Record-After-the-Fact® technology captures footage even when
the recording function is not engaged. The camera user or admin can request video footage from a specific
point in the past to be uploaded to the evidence management system, hours or even days after the event
occurred.
Natural Field of View – The V700 eliminates the fisheye effect from wide-angle lenses that warps video
footage. Distortion correction ensures a clear and complete evidence review process. The V700’s high
quality, low light sensor captures an accurate depiction of recorded events, even in challenging lighting
conditions.
SmartControl Application – To maximize efficiency in the field, the Motorola Solutions SmartControl app
enables V700 users to preview video recordings, add or edit tags, change camera settings and view live video
from the camera. The app is available for both iOS and Android phones.
In-Field Tagging – The V700 enables easy in-field event tagging. It allows officers to view event tags and
save them to the appropriate category directly from the body-worn camera or via the SmartControl app.
Auto Activation – The V700 body-worn camera(s) paired with an M500 or 4RE in-car video system(s) can
form a recording group, which automatically starts recording when one of the devices begins to record. Each
device can be configured to initiate a group recording using triggers like lights, sirens, doors, gun racks, and
other auxiliary inputs. Up to eight V700s can form a recording group and collaborate on recordings, without a
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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corresponding in-car video system, using similar triggers. Group recordings are uploaded and automatically
linked to the evidence management system as part of one event.
V700 AND IN-CAR VIDEO INTEGRATION
The V700 integrates seamlessly with the M500 or 4RE in-car video systems, capturing video of an incident from
multiple vantage points. This integration includes the following features:
Distributed Multi-Peer Recording – Multiple V700 body-worn cameras and in-car video systems can form a
recording group and based on the configuration, automatically start recording when one of the devices begins
to record. Group recordings are uploaded and automatically linked to the evidence management system as
part of one incident.
Automatic Tag Pairing – Recordings captured by integrated V700 body-worn cameras and in-car video
systems can be uploaded to the evidence management system with the same tags. From the in-car video
system’s display, videos can be saved under the appropriate tag category. The tag is then automatically
shared with the V700 video and uploaded as part of one incident along with the officer’s name.
Evidence Management Software – When V700 body-worn cameras and in-car video systems record the
same incident, the Motorola Solutions evidence management software automatically links those recordings
based on officer name, date, and time overlap.
Additional Audio Source – The V700 can serve as an additional audio source when integrated with the in-
car video system. The V700 also provides an additional view of the incident and inherits the event properties
of the in-car video system’s record, such as officer name, event category, and more, based on configuration.
V700 and APX Radio Integration
Motorola Solutions’ APX two-way radios can pair with V700 body-worn cameras to automate video capture
through Bluetooth. When the APX’s emergency mode button is pressed, or the Man Down feature is activated,
the V700 is triggered to start recording immediately. The recording will continue until manually stopped by the
officer via the start/stop button on the V700 or group in-car video system.
HOLSTER AWARETM INTEGRATION
The V700 integrates with a Holster AwareTM sensor through Bluetooth. If configured, the sensor automatically
prompts the V700 to record the moment the holstered equipment is drawn. The holster sensor information is
stored with the V700 user profile and uploaded to the evidence management system. If the user is assigned to a
different camera, the holster sensor information will be applied to the new camera. The holster sensor allows
officers to record high-stress events as they unfold, without having to sacrifice situational awareness by manually
activating the V700.
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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DOCKING STATIONS
The V700 has three docking options:
Transfer Station – The Transfer Station is built for large, multi-location agencies
with large numbers of V700 cameras in service at any given time. It can charge up
to eight fully assembled body-worn cameras or individual batteries. The eight
docking slots include an LED indication of a battery charging and upload status.
While the V700 charges, the Transfer Station can automatically offload recordings
from the camera to the evidence management system via an integrated 2.5Gb
switch. The Transfer Station connects directly to the LAN for fast offload of recorded
events to storage, while charging the body-worn camera battery. The Transfer
Station supports comprehensive device management capabilities, such as camera
configuration, checkout and officer assignment options; rapid checkout, kiosk, and
individual camera checkout; automatic firmware and configuration updates.
USB Base – The USB Base charges the battery of a single V700 or standalone
battery pack. The USB Base can be mounted in a vehicle or attached to a desktop
or Mobile Data Computer with 12V or USB connection for power. The USB Base
has LED indications for battery charging status and upload, and an ambient light
sensor for optimal LED brightness control from bright sunlight to the dim interior of
a patrol car. When connected to a laptop or desktop computer, the USB Base can
be used to upload recordings to the evidence management system, as well as,
receive firmware and configuration updates.
Wi-Fi Base – The Wi-Fi Base is mounted in a vehicle. It facilitates V700
upload of video evidence to the evidence management system, firmware
updates, communication between V700 and in-car video system group
devices and charges fully assembled V700s or individual battery packs. It
has LED indications of battery charging status and upload, and an ambient
light sensor for optimal LED brightness control, from bright sunlight to the
dim interior of a patrol car.
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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MOUNTING SOLUTIONS
V700 is compatible with the entire line of V300 mounting solutions as depicted below.
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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STATEMENT OF WORK — ESSENTIAL SERVICE FOR V700 BODY WORN
CAMERA DEVICE (NORTH AMERICA)
This Statement of Work (“SOW”) is subject to the terms and conditions of the Motorola Solutions Service
Agreement or other applicable agreement in effect between the parties (“Agreement”). The terms of this SOW are
an integral part of an Agreement with the Customer to which this SOW is appended and is made a part thereof by
this reference. In the event of a conflict between the terms and conditions of an Agreement and the terms and
conditions of this SOW, this SOW will control the inconsistency only. This S OW applies to the Device(s)
specifically named in the Agreement.
DESCRIPTION OF SERVICES AND OBLIGATIONS
The term “Customer” refers to any end-user who has a purchase agreement with Motorola Solutions.
Essential Service provides either three (3) or five (5) years of coverage, as selected by the Customer, and
includes:
• Remote Technical Support
• Software Maintenance
• Software Enhancements
• Hardware Repair for manufacturing defects
Motorola Solutions includes three (3) years of Essential Service with each Body Worn Camera (BWC) device
purchase, with optional service upgrades to extend and/or provide additional coverage for the device.
ESSENTIAL SERVICE
Remote Technical Support
Remote Technical Support is provided for device issues related to software and/or hardware that require
troubleshooting expertise. Motorola Solutions’ System Support Center (SSC) and Technical Support Operations
(TSO) center are staffed with highly trained technologists who specialize in the diagnosis and resolution of
product issues. Motorola Solutions’ SSC and TSO are continuously monitored against stringent, industry
recognized incident and problem management processes.
Motorola Solutions will respond to calls, e-mails, and web portal submissions during normal support hours, five (5)
business days per week, excluding holidays, and weekends. In addition, Customers may contact the Motorola
Service Desk and a Motorola Solutions representative will log a technical request on Motorola Solutions’ Case
Management System.
Technical Problem Isolation, Analysis and Resolution.
A Motorola Solutions representative or technologists will:
• Work to isolate the problem/issue
• Analyze and determine the cause of the problem/issue
• Work to achieve problem/issue resolution
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
8
Software Maintenance
Software maintenance is important for ensuring device performance and operation. Essential Service provides the
Customer with access to the latest available Body Worn Camera (BWC) device operating system (OS) software,
device firmware, and application software. Device software releases maintain the device software performance
such that the Device operates in accordance with its specifications and documented functionality, and is aligned
with the applicable Motorola Solutions infrastructure platform lifecycl e. Each release may include bug fixes,
security patches, and/or new feature activation enablements.
Configuration of the Body Worn Camera (BWC) device is made possible through the use of the CommandCentral
DEMS, VideoManager EL On-Premises, or VideoManager EL Cloud, solution.
Access to software updates will remain available until the expiration of the initial term of the Essential Service
Package. Upon expiration of the initial Essential Service term, availability of software updates will terminate,
unless the Customer renews Essential Service.
Software Enhancements
Software Enhancements are included with all BWC devices that have a valid Essential Service Package.
Software Enhancements may include, or introduce, new device features, functionality, or capabilities, that were
not available at time of device purchase. Availability of software enhancements depends on the device hardware
and software capability to work with the new enhancements. Certain enhancements, not included with Essential
Service Packages, may only be available as an additional purchase.
Motorola Solutions, at its discretion, reserves the right to add new software enhancements, or remove existing
software enhancements, from any of its Essential Service Package. Please contact your Motorola Solutions Sales
associate, or visit the Motorola Solutions’ Web portal, for additional information regarding device features and
capabilities.
Software Enhancements for the device will be continuously available until the expiration of the initial term of the
Essential Service Package. Upon expiration of the initial term of Essential Service, availability of Software
Enhancements will terminate, unless the Customer renews Essential Service.
Device Hardware Repair
Essential Service provides the Customer with repair services at a Motorola Solutions owned and operated,
supervised, or certified Repair Center that employs the latest test equipment and original or certified replacement
components used in the manufacturing of the BWC device. Device Hardware Repair provides the Customer with
repair services for internal and external device components that are damaged as a result of manufacturing
defects and defects due to normal wear and tear. With this Service, the device is repaired to ensure full
compliance with its specifications, as published by Motorola Solutions at the time of delivery of the original device
via:
• Repairs, adjustments and restorations, if appropriate, of any device that malfunctions while being used within
the operational and environmental parameters specified by Motorola Solutions.
• Device updates, if applicable, as may be released, from time to time, by Motorola Solutions in accordance
with an Engineering Change Notice.
At the discretion of Motorola Solutions, if the device is considered “un-repairable”, for technical or economic
reasons, Motorola will replace the device with a new or refurbished device.
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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A three (3) year optional Service is available for the Transfer Station. Scope includes Technical Support and
Hardware Repair as described in sections 1.2.1 and 1.2.4.
Essential Software Service
If for any reason the Customer declines or chooses to exclude the hardware repair option that is included with the
three (3) year Essential Service Package, the Customer will automatically default to, and be entitled to, three (3)
years of Essential Software Service and one (1) year of hardware repair against manufacturing defects, as
covered by the standard product warranty.
Essential Software Service provides three (3) years of coverage and includes:
• Remote Technical Support
• Software Maintenance
• Software Enhancements
Scope of Products or Services included
Essential Service, and optional Service upgrades, are currently available for all V700 Body Worn Camera
devices. Check with your Motorola Solutions’ Sales representative if you have a question about the eligibility of
your device.
Optional and purchasable Services are available for the Transfer Station.
MOTOROLA SOLUTIONS RESPONSIBILITIES
Software Release Availability. Motorola Solutions will provide access to the latest BWC device software and
firmware releases via the CommandCentral DEMS, VideoManager EL On-Premises, or VideoManager EL Cloud,
solution. For customers using the CommandCentral DEMS or VideoManager EL Cloud, software and firmware
upgrades will occur automatically when the Body Worn Camera device connects to the agency’s
CommandCentral DEMS or VideoManager EL Cloud instance. If using the VideoManger EL On -Premises
solution, the on-prem server will periodically connect to the VideoManager EL Cloud database to check for new
software and firmware versions, download the latest version, and apply the new software and/or firmware
automatically to the BWC device when it connects to the server.
Software Release Notes. Motorola Solutions may, from time to time, provide release notes for the BWC Device
software release. Information regarding training material will be posted on the Learning Experience Portal (LXP)
at https://learning.motorolasolutions.com
Hardware Repair. Motorola Solutions will provide repair or replacement of a device, at its option, with a five (5)
business day in-house turnaround time, provided the device is delivered to the repair center by 9:00 a.m. (local
repair center time), and replacement parts, components, and/or devices are available. Business days do not
include holidays or weekends. Repair may include the replacement of parts, or boards with new parts or complete
boards or, at Motorola Solutions’ option, with functionally equiv alent, reconditioned parts, boards, or with a new or
refurbished replacement device. All replaced parts, boards or devices will become the property of Motorola
Solutions. Turnaround time represents the time a product spends in the repair process; it does n ot include time in
transit, including customs clearance.
LTE/4G Service. Motorola Solutions supports the operation of the V700 BWC device on multiple approved
LTE/4G Carrier Networks. Based on the Customer’s selection of a Carrier during the initial ordering process,
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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Motorola Solutions will install, in the device, the Customer’s selected Carrier SIM, before the device is shipped to
the Customer. The Customer is responsible for contacting the Carrier and activating the LTE/4G data service.
Shipping. For devices repaired under Essential Service, Motorola Solutions will provide one-way shipping, from
an Authorized Motorola Repair Center to the Customer. The Customer is responsible for the shipping method and
any shipping costs incurred when returning the faulty device to an Authorized Motorola Solutions repair center.
Based on the country of purchase, Motorola Solutions may also cover, or include, two-way shipping for the
damaged or defective device. Eligibility for two-way shipping will be confirmed during the repair submission
process.
CUSTOMER RESPONSIBILITIES
Serial Numbers. If device orders are submitted via Motorola Solutions’ Partner Hub, OCC, or CPQ ordering
systems, the hardware serial number(s) for three (3) year Essential Service and Essential Software, as well as
five (5) year Essential Service, and three (3) and fiv e (5) year Essential Service with Accidental Damage and
Advanced Replacement, will be automatically captured and included in the Service Agreement.
If five (5) year Essential Service or three (3) and five (5) year Essential Service with Accidental Damage and
Advanced Replacement is purchased within 90 days of device shipment, the Customer must provide a complete
list, preferably in electronic format, or by completing a Service Order Form (SOF), of all hardware serial numbers
to be covered under the Agreement.
Initiating Repair. When initiating a repair, the Customer must contact Motorola Solutions to obtain a Return
Material Authorization (RMA) number for each faulty BWC device. The Customer can submit a repair, and request
an RMA, via the Partner Hub Portal, or by contacting the Motorola Solutions’ Service Desk. If two-way shipping is
included, the customer can generate a shipping label via Partner Hub, or by contacting the Motorola Solutions
Service Desk. The Return Material Authorization (RMA) must be include d with the device when shipped to the
Authorized Motorola Repair Center.
• Only the BWC device should be returned for repair. The battery must be removed before shipping the device
to a Motorola Solutions Repair Center.
• Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for
repair. Accessories include batteries, chargers or charging stations, cables, mounts, and clips.
• The SIM card must remain in the device, and intact, when the device is shipped to a Motorola Solutions
Repair Center. If the SIM card is removed, or if any evidence of SIM card tampering is found, including
disassembling of the device, the warranty will be null and void.
Motorola Solutions is not responsible for any accessories, or device batteries, that are shipped with the device for
repair.
Device software releases. The Customer will be responsible for updating each eligible BWC device with the
latest available software and/or firmware, and of advising users of any operational changes that may have been
introduced as a result of the new software or firmware.
LTE/4G Service. The Customer is responsible for selecting a Motorola Solutions approved LTE/4G
Carrier/Provider during the initial ordering process, and for contacting the Carrier and activating LTE service for
the device. The Customer is solely responsible for all financial obligations with the selected LTE Carrier.
Wi-Fi Connectivity. The Customer is responsible for providing all Wi-Fi connectivity to the device.
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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Removing Customer Data. The Customer is responsible for removing, from the device, any data, video, or other
information that the Customer wishes to retain or destroy, prior to sending the device to a Motorola Solutions
Repair Center for repair.
Motorola Solutions may provide a Video Evidence Recovery Service for the BWC device, as an additional charge.
Video Evidence Recovery is a best effort service that is dependent on the condition of the device. This service, if
applicable, will have a separated Agreement, with Terms and Conditions, outside the scope of this Statement of
Work (SOW). Please contact your Motorola Solutions Representative for more information regarding the Video
Evidence Recovery Service.
ESSENTIAL SERVICE LIMITATIONS AND RESTRICTIONS
Customer will incur additional charges at the prevailing rates for any of the following activities, which are not
covered under this Agreement:
• Replacement of consumable parts or accessories, as defined by product, including but not limited to batteries,
cables, mounts, or clips.
• Repair of problems caused by natural or manmade disasters, including but not limited to fire, theft and floods
that would cause internal or external component damage or destruction.
• Repair of problems caused by third parties’ Software, accessories or peripherals not approved in writing by
Motorola Solutions for use with the device.
• Repair of problems caused by using the device outside of the product’s operational and environmental
specifications, including improper handling, carelessness or reckless use, or repaired by a third party.
• Repair of problems caused by unauthorized alterations or attempted repair.
• Non-remedial work, including but not limited to administration and operator procedures, reprogramming, and
operator or user training.
• Problem determination and/or work performed to repair or resolve issues with non -covered products; for
example, any hardware or software products not specifically listed on the service order form.
• Any file or video backup or restoration.
• Completion and test of incomplete application programming or system integration if not performed by
Motorola Solutions and specifically listed as covered.
• Use of Software or Firmware releases, except as provided for under the responsibilities outlined in this
document.
• Accidental damage, chemical or liquid damage, or other damage caused outside of normal device operating
specifications, unless the Customer has purchased the optional Essential Service with Accidental Damage
and Advanced Replacement package.
• Cosmetic imperfections that do not affect the functionality of the device.
Where a Body Worn Camera device is submitted for repair that is outside the scope of Service, such repair may
be quoted by Motorola Solutions for additional cost in accordance with Motorola Solutions’ standard Time and
Materials (T&M) rates and terms and conditions. Motorola Solutions will notify the Customer of any incremental
charges related to the aforementioned exclusions prior to completing the repair and said repair will be subject to
acceptance of the quotation by the Customer.
Software support for unauthorized modifications, or other misuse of the device software, is not covered under this
Agreement.
Access to the software and firmware releases for updating the device under this SOW is available only for the
device named in the Agreement. Software updates to any additional devices are expressly excluded and
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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prohibited. Notwithstanding the foregoing, Motorola Solutions may, at its sole discretion, include coverage for
other devices.
Any implementation tools not required to support the device software and firmware updates are excluded from
coverage.
MOTOROLA SOLUTIONS IS NOT OBLIGATED TO PROVIDE SUPPORT FOR ANY DEVICE:
• That has been repaired, tampered with, altered or modified (including the unauthorized installation of any
software) — except by Motorola Solutions authorized service personnel.
• That has been subjected to unusual physical or electrical stress, abuse, or forces or exposure beyond normal
use within the specified operational and environmental parameters set forth in the applicable product
specification.
• If Customer fails to comply with the obligations contained in the product purchase agreement and/or the
applicable software license agreement and/or Motorola Solutions terms and conditions of service.
ESSENTIAL SERVICE WITH ACCIDENTAL DAMAGE REPAIR AND ADVANCED REPLACEMENT
Description of Services and Obligations
Accidental Damage coverage is an optional, prepaid service that adds coverage for accidentally damaged BWC
devices. Accidental Damage coverage must be purchased together with, or within 90 days of, a qualifying
Motorola Solutions device purchase. This thre e (3) or five (5) year service offer reduces unexpected expenses
related to the repair of the device. Accidental Damage and Advanced Replacement coverage includes all services
provided under Essential Service, plus additional coverage for Accidental Damage and Advanced Replacement of
the damaged device.
Examples of repairs covered under Accidental Damage include:
• Electrical repair for failures caused by accidental water or chemical damage
• Electrical repair for accidental internal damage
• Replacement of accidentally cracked or broken housings.
• Replacement of accidentally cracked or broken camera lens or displays.
• Replacement of accidentally cracked or broken or missing buttons, knobs, or keypads
Repair or Replacement. Motorola Solutions will provide repair or replacement of a BWC device, at its option,
with a five (5) business day in-house turnaround time, excluding weekends and holidays, provided the device is
delivered to the repair center by 9:00 a.m. (local repair c enter time), and replacement parts, components, and/or
devices are available. Repair may include the replacement of parts, or boards with new parts or complete boards
or, at Motorola Solutions option, with functionally equivalent, reconditioned parts, boards, or with a new
replacement or refurbished device. All replaced parts, boards or devices will become the property of Motorola
Solutions. Turnaround time represents the time a product spends in the repair process; it does not includ e time in
transit, including customs clearance.
Serial Numbers. If the Accidental Damage Service is purchased with the device, in the same order, using
Motorola Solutions’ Partner Hub Portal, OCc, or CPQ when ordering, the hardware serial number(s) are
automatically captured and included in the Service Agreement. If Accidental Damage Service is purchased within
90 days of device shipment, the Customer must provide a complete list, preferably in electronic format, or by
completing a Service Order Form (SOF), of all hardware serial numbers to be covered under the Agreement.
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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Initiating Repair. When initiating a repair, the Customer must contact Motorola Solutions to obtain a Return
Material Authorization (RMA) number for each faulty BWC device. The Customer can submit a repair, and request
an RMA, via the Partner Hub Portal, or by contacting th e Motorola Solutions’ Service Desk. If two-way shipping is
included, the customer can generate a shipping label via Partner Hub, or by contacting the Motorola Solutions
Service Desk. The Return Material Authorization (RMA) must be include d with the device when shipped to the
Authorized Motorola Repair Center.
• Only the BWC device should be returned for repair. The battery must be removed before shipping the device
to a Motorola Solutions Repair Center.
• Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for
repair. Accessories include batteries, chargers or charging stations, cables, mounts, and clips.
• The SIM card must remain in the device, and intact, when the device is shipped to a Motorola Solutions
Repair Center. If the SIM card is removed, or if any evidence of SIM card tampering is found, including
disassembling of the device, the warranty will be null and void.
Motorola Solutions is not responsible for any accessories, or device batteries, that are shipped with the device for
repair.
Advanced Replacement. Under Accidental Damage and Advanced Replacement Service, Motorola Solutions
will provide Advanced Replacement for the damaged device. Motorola Solutions will ship a new or refurbished
replacement device to the Customer within two (2) business days of rec eiving the Customer repair request,
subject to availability of replacement devices. Business days do not include weekends or holidays.
The Customer must return the defective or damaged device to a Motorola Solutions Repair Center within 30 days
after receiving the replacement device. Failure to return the damaged device to Motorola Solutions will result in an
additional Customer charge for the replacement device.
When returning a device for Advanced Replacement, device accessories should not be included. Accessories
include batteries, chargers or charging stations, cables, mounts, and clips.
Motorola Solutions is not responsible for any accessories that are shipped with the device.
ACCIDENTAL DAMAGE AND ADVANCED REPLACEMENT LIMITATIONS AND RESTRICTIONS
Customer will incur additional charges at the prevailing rates for any of the following activities, which are not
covered under this Agreement:
• Replacement of consumable parts or accessories, as defined by product, including but not limited to batteries,
chargers, charging stations, mounts, and clips.
• Repair of problems caused by natural or manmade disasters, including but not limited to fire, theft and floods
that would cause internal or external component damage or destruction.
• Repair of problems caused by third parties’ Software, accessories or peripherals not approved in writing by
Motorola Solutions for use with the device.
• Repair of problems caused by using the device outside of the product’s operational and environmental
specifications, including improper handling, carelessness or reckless use, or repair by a third party.
• Repair of problems caused by unauthorized alterations or attempted repair.
• Non-remedial work, including but not limited to administration and operator procedures, reprogramming, and
operator or user training.
• Problem determination and/or work performed to repair or resolve issues with non -covered products; for
example, any hardware or software products not specifically listed on the service order form.
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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• Any file or video backup or restoration.
• Completion and test of incomplete application programming or system integration if not performed by
Motorola Solutions and specifically listed as covered.
• Use of Software or Firmware releases except as provided for under the responsibilities outlined in this
document.
There is a maximum limit of one (1) Body Worn Camera device repair, per contract year, for Essential Service
with Accidental Damage and Advanced Replacement.
Where ongoing “Accidental Damage” repair is deemed by Motorola Solutions to be excessive, systemic, or the
result of device mishandling, the Customer may be subject to an additional charge. Should the accidental damage
continue unabated, the Customer will incur repair charges at Motorola Solutions’ discretion and prevailing charges
for devices deemed by Motorola Solutions to have been damaged through improper handling, carelessness or
reckless use.
QUOTE-3847310
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists betweenMotorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
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