HomeMy WebLinkAbout~Master - Resolution approving five-year agreement with Priority Dispatch for Emergency Medical Dispatch (EMD) servicesRESOLUTION NO. 26-624
RESOLUTION APPROVING FIVE-YEAR AGREEMENT WITH PRIORITY DISPATCH
FOR EMERGENCY MEDICAL DISPATCH (EMD) SERVICES
FOR POLICE DEPARTMENT, CITY OF AMES, IOWA
WHEREAS, the Police Department Communications Center provides Emergency
Medical Dispatch (EMD) services to the community. EMD is a critical public safety
function that utilizes established medical protocols to ensure the appropriate emergency
resources are dispatched and to provide life-saving pre-arrival instructions to callers and
bystanders until first responders arrive on scene; and,
WHEREAS, to provide these services, dispatch personnel use the ProQA software
platform developed by Priority Dispatch. ProQA incorporates the internationally
recognized protocols of the International Academies of Emergency Dispatch (IAED) and
guides dispatchers through a structured series of questions and instructions tailored to
the caller's emergency. This process helps ensure a consistent, timely, and effective
response to medical emergencies; and,
WHEREAS, in addition to call-processing software, Priority Dispatch provides a
Quality Performance Review (QPR) program that evaluates EMD and Fire Dispatch calls
for compliance with IAED standards. The review process provides ongoing quality
assurance, identifies training opportunities, and helps ensure the Communications Center
maintains a high level of service consistent with internationally recognized best practices;
and,
WHEREAS, the Police Department has utilized the Priority Dispatch system and
quality assurance services since 2010. In 2021, the City entered into a five -year
agreement for these services, and that agreement is scheduled to expire. Staff wishes to
continue using the service through a new five-year agreement with Priority Dispatch; and,
WHEREAS, under the proposed agreement, the annual cost will remain fixed at
$37,752 for each of the next five years, resulting in a total contract value of $188,760.
The FY 2026/27 budget includes funds to meet this first-year obligation.
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Ames,
Iowa, a five-year agreement with Priority Dispatch for Emergency Medical Dispatch and
Quality Performance Review services at a fixed annual cost of $37,752 is hereby
approved.
ADOPTED THIS 13th day of October, 2026.
_______________________________ _________________________________
Renee Hall, City Clerk John A. Haila, Mayor
Introduced by: Gartin
Seconded by: Beatty-Hansen
Voting aye: Beatty-Hansen, Betcher, Gartin, Junck, Rollins
Voting nay: None Absent: Corrieri
Resolution declared adopted and signed by the Mayor this 13th day of October, 2026.