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HomeMy WebLinkAbout~Master - Authorizing the Ames Police Department to Enter into an Agreement with Pro-QA for a Five-Year, Fixed Cost Service RESOLUTION NO. 21-547 RESOLUTION AUTHORIZING THE AMES POLICE DEPARTMENT TO ENTER INTO AN AGREEMENT WITH PRO-QA FOR A FIVE-YEAR, FIXED COST SERVICE FOR THE CITY OF AMES,IOWA WHEREAS, the Ames Police Department Communications Center provides Emergency Medical Dispatching (EMD), which provides a critical lifeline support by using predetermined medical protocols to both dispatch correct resources to an emergency scene and to give instructions to victims and bystanders before the arrival of first responders; and, WHEREAS,dispatchers utilize ProQA to provide the EMD service,and ProQA is a service from Priority Dispatch that uses adaptive software to provide the dispatcher a script that best assists the caller/patient, and the script utilizes International Academies of Emergency Dispatch (IAED) protocols; and, WHEREAS, Priority Dispatch also provides a quality assurance service, and the City currently utilizes this service to perform quality assurance review on emergency medical and fire dispatch calls; and, WHEREAS,this review ensures dispatchers are providing the highest quality service to the community; and, WHEREAS, the quality assurance service is currently contracted six months at a time, and a pre-determined number of calls are reviewed at a cost of$19 per call; and, WHEREAS,Priority Dispatch determines the number of calls to review based on the agency size and the number of medical calls received each year; and, WHEREAS,the cost-per-call has increased with each contract period,and City staff is now proposing to enter into a multi-year Subscription Agreement,which would lock in the cost-per-call review to $19 for the next five years and either party may terminate the Agreement with a 60-day notice; and, WHEREAS,year one of the Agreement begins upon approval of the Agreement by the City, and the Police Department budget includes $23,400 in funding for the current year; and the$1,300 shortfall will be financed from salary savings from vacant Police positions. NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Ames, Iowa, that the Agreement with Pro-QA for a five-year, fixed cost service for Medical Dispatch Quality Assurance Software in an amount not to exceed$129,428 is hereby approved. ADOPTED THIS 26`h day of October, 2021. Diane R. Voss, City Clerk John A. Haila, Mayor Introduced by: Betcher Seconded by: Beatty-Hansen Voting aye: Beatty-Hansen, Betcher, Corrieri, Gartin, Junck, Martin Voting nay: None Absent: None Resolution declared adopted and signed by the Mayor this 26t'day of October, 2021.