HomeMy WebLinkAbout~Master - Reduction of FTE in Customer Services Division RESOLUTION NO. 04-157
RESOLUTION REDUCING FTES IN CUSTOMER SERVICES DIVISION
EFFECTIVE MAY 15, 2004
FOR THE CITY OF AMES
WHEREAS,the Customer Services Division implemented a continuous improvement plan
which includes reviewing processes to determine if customer services can be maintained or
enhanced while maintaining or reducing costs; and,
WHEREAS, a review of the print-to-mail process for utility bills revealed a potential for
enhancing customer service and reducing costs; and,
WHEREAS, benefits can be gained by taking advantage of the data,print technology, and
automated postage processing available through large production vendors; and,
WHEREAS, additional savings will be realized by reducing costs for equipment, printer
supplies and maintenance, warehousing, and personnel; and,
WHEREAS,since a Customer Services employee will be retiring in May 2004,the intention
is to fill the position with no more than a three-quarter permanent part-time position thereby
resulting in a net savings of about $11,000 per year; and,
WHEREAS, in addition,an employee in the Information Services Division will be retiring
with that position being filled by a part-time person which will cut the hours related to printing
utility bills and resulting in a savings of approximately$10,000 per year;
WHEREAS, total direct savings are expected to be $18,000 per year.
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Ames, Iowa,
that the three-quarter reduction in the Full Time Equivalents (FTEs) authorized for the Finance
Utility Customer Services Division effective May 15, 2004, is hereby approved.
ADOPTED THIS 13'h day of April, 2004.
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Diane R. Voss, City Clerk Ted Tedesco, Mayor
Introduced by: Goodhue
Seconded by: Wirth
Voting aye: Cross, Goodhue, Goodman, Mahayni, Vegge, Wirth
Voting nay: None Absent: None
Resolution declared adopted and signed by the Mayor this 13th day of April, 2004.