HomeMy WebLinkAbout~Master - Contract for Porche/2 Call Handling System RESOLUTION NO. 99-426
RESOLUTION APPROVING WAIVER OF FORMAL
BIDDING PROCEDURES AND APPROVING CONTRACT
WITH AUTOMATION CONSULTING,INC., OF
PENSACOLA,FLORIDA, FOR A PORCHE/2
CALL HANDLING SYSTEM
FOR THE CITY OF AMES,IOWA
WHEREAS, during power outage conditions, the City's current response to customers is
handled by a voice mail system and operator interface; and,
WHEREAS, during major power outage conditions, the present system is overwhelmed
under the increased traffic that often results in unhappy customers, missed information from the
customer, and the lack of adequate data about the customers affected by the outage; and,
WHEREAS,the 1999/2000 budget includes$80,000 for a"Call Handling System,which will
improve the Electric Utility's response to its customers during a power outage condition; and,
WHEREAS, staff has identified the PORCHE/2 system developed by Automation
Consulting,Inc.,of Pensacola,Florida,at a cost of$58,620,as a Call Handling System adequate for
the City of Ames; and,
WHEREAS,incoming telephone lines for the Call Handling System will be leased from US
West, Inc., at an annual lease cost(5-year term) of$5,826.24 and initial installation costs of$679;
and,
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Ames, Iowa,
that the formal bidding procedures are hereby waived and the contract with Automation Consulting,
Inc., of Pensacola, Florida, for a PORCHE/2 Call Handling System in the amount of$58,620 is
hereby approved.
ADOPTED THIS 23rd day of November, 1999.
Diane R. Voss, City Clerk Ted Tedesco, Mayor
Introduced by: Crosss
Seconded by: Wirth
Voting aye: Campbell, Cross, Hoffman, Parks, Wirth
Voting nay: None Absent: Quirmbach
Resolution declared adopted and signed by the Mayor this 23rd day of November, 1999.