HomeMy WebLinkAbout~Master - Approving Contract with Innova Group, Inc., for Process Improvement Services RESOLUTION NO. 99-377
RESOLUTION APPROVING CONTRACT WITH INNOVA GROUP,INC.,
OF RALEIGH,NORTH CAROLINA, TO PROVIDE
PROCESS IMPROVEMENT SERVICES
FOR THE CITY OF AMES,IOWA
WHEREAS,the annual Resident Satisfaction Survey verifies that our City government is doing an
exceptional job serving the needs of our citizens; and,
WHEREAS,our City government does not want to become complacent with these high ratings and
commits to continuously improve services to our customers; and,
WHEREAS, inherent in this continuous improvement philosophy is an understanding that
employees who work in a process are best suited to make recommendations to improve that process; and,
WHEREAS,since this is a non-traditional philosophy for decision-making,a significant investment
must be made to train our employees so that they can flourish in this new environment; and,
WHEREAS, a team of employees investigated this issue and recommended the proper course of
action to incorporate this value into our organization; and,
WHEREAS,three prospective companies were interviewed to determine their expertise in this area,
their suggested methodology to accomplish our goal, and the estimated cost for their services; and,
WHEREAS,as aresult ofthese interviews,the services ofthe INNOVA Group from Raleigh,North
Carolina,were retained at a cost of$128,700 plus travel expenses for the consultants at a cost-not-to-exceed
$30,350.
NOW,THEREFORE,BE IT RESOLVED by the City Council of the City of Ames,Iowa, that the
contract with the INNOVA Group, Inc., of Raleigh, North Carolina, to provide process improvement
services is hereby approved.
ADOPTED THIS 12th day of October, 1999.
Diane R. Voss, City Clerk Ted Tedesco, Mayor
Introduced by: Wirth
Seconded by: Cross
Voting aye: Campbell, Cross, Hoffman, Parks, Quirmbach,Wirth
Voting nay: None Absent: None
Resolution declared adopted and signed by the Mayor this 12th day of October, 1999.